Troubleshooting
Memo
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If
(STATUS) lights up, a message is displayed by pressing (STATUS).If the STATUS Button Lights Up or Flashes on the Operator Panel
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There are some restrictions depending on your OS on a computer.
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Machine problems |
Computer problems |
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Is an error code or error message displayed on the operator panel? |
There is a problem with a driver or utility. If You Cannot Install a Printer Driver If Configuration Tool has a Problem 
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Displayed |
Not displayed |
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If an Error Message is Displayed on the Operator Panel
If the occurrence of a paper jam is displayed If a "Paper jam" Message is Displayed If the "Document jam" Message is Displayed If the consumable lifetime or replacement time is displayed If another message is displayed |
Problems that may occur in this machine If Paper in the Tray or the Set Document is not Fed Properly About Problems of Each Function |
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Cannot solve |
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Record the error message currently displayed.
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Does copying, printing, or scanning work properly?
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Does copying or faxing work properly?
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No |
Yes |
No |
Yes |
No |
Yes |
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There may be a problem with a telephone or fax line. Contact your carrier or provider.
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There may be a problem in the computer. Contact your computer dealer.
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There may be a problem in the computer. Contact your computer dealer.
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Cannot find a cause |
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Contact your dealer. |
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