If the Error Code is "391" or "392"

If the "Paper jam: 391 (or 392) Please pull out the paper cassette of the indicated tray." message is displayed, a paper jam has occurred in a tray. The error code shows the location of the paper jam, with "391" indicating Tray 1 and "392" indicating Tray 2.

Remove the jammed paper by following the procedure below.

  1. Pull out the paper cassette of the indicated tray.

  2. Remove the jammed paper.

  3. Push the tray back into the machine.

  4. Open the scanner unit.

  5. Press the top cover open button.

  6. Open the top cover.

  7. Close the top cover.

  8. Close the scanner unit.